TERMS AND CONDITIONS
PLEASE READ CAREFULLY BEFORE BOOKING YOUR TRIP WITH DREAMY TRIPS BALI.
​The following terms and conditions apply to any trip booked with Dreamy Trips Bali (hereinafter referred to as “DTB” “our” “us”). By booking a trip with Dreamy Trips Bali you (hereinafter referred to as, “you” “your” or “traveler”) acknowledge that you (i) are 18 years of age or older, (ii) understand and accept these terms and conditions (the “Terms and Conditions”) and (iii) are entering into a contractual relationship with DTB.
​PRICE POLICY - TRIP DEPOSIT - INVOICING - FINAL PAYMENT
​All trip prices are as posted on DTB website at the time of booking and do not include airfare. Trips are priced per person, based on shared occupancy. Single rooms may be available at an additional cost and the prices will be listed where applicable. Prior to booking, prices are subject to change without notice. If you are using our payment plan option, you must submit a non-refundable, non-transferable, per person deposit (equivalent to the first month’s installment payment or other amount determined by DTB in its sole discretion) at the time of booking to reserve your space. You may submit payments to DTB by online transfers or credit card.
Payment of the required deposit indicates that you have read and accepted the Terms and Conditions. Once your deposit has been received and processed by DTB, you will receive confirmation of your booking (subject to availability) by email. After booking, DTB may send you an additional email with the payment plan (3) dates and details of the trip. Please note transaction fees will be added onto each payment. If you fail to make a payment by the payment due date, we shall be entitled in our discretion to treat the missed payment as a breach of contract, cancel your reservation, and/or impose the cancellation/a $30 late fee specified in this agreement. A $30 late fee will be added every week a payment is late. We also retain the right to assign your spot to the next eligible traveler on the waitlist without any refund to you.
Each traveler is responsible for verifying the information and notifying DTB of any discrepancies or errors. If there is an error DTB will send a revised invoice to reflect the correct pricing. DTB may cancel your booking if final payment is not received by the due date.
​Regardless of the deposit amount, you will be required to adhere to the following payment schedule when booking trips within 60 days of a trip start date:
​60 Days Prior to Trip ……….. 75% of Trip Cost Due with Deposit
30 Days Prior to Trip ……….. 100% of Trip Cost Due with Deposit
​CHANGES
​1. Changes.
DTB reserves the right to make changes to any and all aspects of the trip (which may include without limitation changes to the types and/or timing of activities available during the trip, items and/or services included with the trip, accommodation, the itinerary, and/or the nature of the trip) if, in DTB's sole discretion, DTB deems it necessary to do so due to conditions that may be hazardous, dangerous, or otherwise adverse or threatening, if an act or omission of a third party prevents any such aspects of the trip or any portion of the trip, or for any other reason considered commercially necessary by DTB. You will not be eligible for any refunds of any amounts based on any such changes to DTB.
2. Cancellations/Refunds.
For any cancellations due to COVID-19 circumstance, please see our COVID-19 policy.
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2.1. By DTB.
​DTB reserves the right to cancel your reservation if your Total Payment is not received on or before the Payment Due Date and you will not be eligible for any refunds of any amounts. Company further reserves the right to cancel the trip prior to the Departure Date in the event an insufficient number of registrants are confirmed for the trip or for any other commercial reason in DTB's sole discretion and, in such an event, you will receive a full refund of the amount you remitted to DTB, but in no event will DTB be responsible for any other amount, including preparation costs, airfare, travel documents, or any other losses or claimed damages. DTB may cancel or reschedule a trip for any reason. In the event a trip is canceled, DTB will refund the amount received from you (excluding transaction fees). DTB will put in reasonable effort to reschedule the trip. In the event a trip is postponed, you will be notified and any payments made will roll over to the new trip dates. DTB will also offer refunds, aside from deposit and transaction fees, for postponed trips on a case by case basis. DTB will not be responsible for any additional costs or any fees incurred by you due to the cancellation or rescheduling of a trip. The cost of airline tickets or other travel arrangements, not made by DTB shall be the sole responsibility of the traveler.
2.3. By Host.
For all group trips hosted by an influencer or celebrity, host’s are in contractual agreement to put in reasonable effort to ensure their trip launches as promised. Within said agreement, they have confirmed they will be in reasonable health and availability throughout the official trip dates. If the guest host is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of any Act of God, sickness, strike, trade dispute, fire, inclement weather, breakdown, interruption of transportation networks/means, government or political action, acts of war or terrorism, acts or omissions of a third party, or for any other cause whatsoever outside of DTB's reasonable control, DTB will be under no liability whatsoever to you. DTB will provide guests the opportunity to attend a trip without the host, but will unfortunately not be able to offer refunds if a trip host is no longer able to attend.
All Dreamy Trips tours are confirmed to happen once a minimum of 6-8 girls have signed up. The only exception to this would be group tours hosted by influencers. Influencer hosts are required to secure a minimum of 10 girls for their trip to be confirmed. In the chance the minimum number is not secured, the group will continue on and have a DTB guide as the host.
2.2. By You.
All cancellations by you must be in writing and emailed to DTB at the contact email address (hello@dreamytripsbali). A refund (excluding deposit) minus any transaction fees, will be issued if your cancellation request is received by DTB within one week of any payment made, unless the trip start date is less than 90 days from the booking date as we do not offer refunds within 90 days of a trip. If the cancellation takes place before the 90 day deadline prior to the trip start date, any payment (excluding deposit and any transaction fees) will be refunded. If cancellation takes place under 90 days prior to the start date, all payments will be forfeited.​
2.3. Why are my payments non-refundable?
Our vendor/partner(s) -- hotels, guest speakers, excursion companies, etc. -- require upfront commitments that we must adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the trip.
HEALTH AND FITNESS ELIGIBILITY
You represent that you are over the age of eighteen (18) and are healthy, in good physical and mental health, and are at a level appropriate to participate in, and are fully capable of participating in, the trip. You further represent that you do not suffer from any medical conditions or disabilities that may restrict, limit, prevent, or preclude your participation in the trip, including any Physical Activities. You have consulted with your physician and your physician has authorized you to participate in the trip, including any Physical Activities. You will discuss and address any questions or concerns you may have about your physical or mental health with the appropriate health care professional prior to the Departure Date. Documentation from your physician confirming your clearance to participate in the trip can be provided upon request. If, at any time, you have any doubts about your physical condition or fitness to participate in any aspect of the trip, you will cease participation in the same and seek appropriate medical attention.
YOU ARE HEREBY ADVISED THAT THE TRIP MAY TAKE PLACE IN REMOTE AREAS WHERE THERE IS LITTLE OR NO ACCESS TO TRADITIONAL MEDICAL SERVICES OR HOSPITAL FACILITIES FOR SERIOUS HEALTH ISSUES (OR YOUR PARTICULAR HEALTH ISSUES). YOU ARE FURTHER ADVISED THAT ANY MEDICAL OR EVACUATION EXPENSES WILL BE YOUR SOLE RESPONSIBILITY.
As a result, we require you to purchase travel insurance with appropriate coverage for your needs. We reserve the right in our sole discretion to refuse your participation in the trip, Physical Activities, and/or any other activities, due to medical, fitness, or other grounds. DTB also reserves the right to deny participation in the trip or any related activities at any time to individuals demonstrating behaviour that may result in injury to themselves or others.
ASSUMPTION OF RISK
You understand that serious accidents may occur during Physical Activities and that participants can sustain fatal and/or serious personal injury. As stated above, the trip may take place in a remote location where there is little or no access to traditional medical services or hospital facilities for serious and/or particular health issues. You may also be visiting places where the political, cultural, and geographical attributes of the location present risks and physical challenges that are greater than those present in your country of residence. It is your own responsibility to familiarize yourself with all possible relevant travel information in connection with your participation in the trip. Understanding and in full consideration of the foregoing, you agree to solely and exclusively assume full and complete responsibility for and the risks inherent in travel and engaging in Physical Activity which may include injury, death, property damage, and/or any other kind of Liability, whether foreseen or unforeseen, which may occur during your participation in the trip. You acknowledge that your decision to participate in the trip is made in full consideration of the foregoing information and that you solely and exclusively assume the risks involved with participating in the trip.
IN NO EVENT WILL DTB BE LIABLE FOR ANY LIABILITIES ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE TRIP.
INJURY
In the event you are injured while participating in the trip, you agree to assume all financial obligations for any and all medical costs you incur. You acknowledge and agree that IN NO EVENT SHALL DTB AND/OR ANY COMPANY PARTY BE LIABLE OR RESPONSIBLE FOR ANY LOSSES OR LIABILITIES ARISING OUT OF YOUR PARTICIPATION IN THE TRIP.
WAIVER OF LIABILITY AND RELEASE
In consideration for participating in the trip, YOU VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR AND HEREBY RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS, AND COVENANT NOT TO SUE DTB, ITS OFFICERS, MEMBERS, AGENTS, CONTRACTORS, EMPLOYEES, VOLUNTEERS, GUIDES, AND OTHER REPRESENTATIVES (each a “company party” and collectively, the “company parties”) FOR ANY AND ALL CLAIMS, DEMANDS, ACTIONS, CAUSES OF ACTION, AND/OR LOSSES (including but not limited to any exemplary, direct, indirect, incidental, special, consequential, punitive, or other damages, medical expenses, lost wages/income, loss of services, lost profits, property damage, pain, illness, and death) (collectively “liabilities”) WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO YOUR TRAVEL TO AND/OR PARTICIPATION IN THE TRIP AND/OR ANY ACTIVITIES CONDUCTED IN CONNECTION THEREWITH, REGARDLESS OF WHETHER SUCH LIABILITIES ARE CAUSED BY THE NEGLIGENCE OF ANY COMPANY PARTY OR OTHERWISE, AND REGARDLESS OF WHETHER SUCH LIABILITY ARISES IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ANY COMPANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW. You are required to obtain travel insurance to cover against liabilities resulting from trip cancellation or interruption, weather, natural disaster, strike, illness, job reasons, accident, sickness, evacuation, pre-existing medical conditions, baggage delay, loss, theft, and other liabilities associated with travel and your participation in the trip. You acknowledge that whether or not you elect to purchase or not purchase travel insurance, you will not look to any of the DTB Parties for reimbursement for any liabilities suffered or occurring during your travel and/or participation in the trip.
GRATUITIES
Gratuities are included for services during certain portions of the trip. This includes gratuities for wait staff, included meals and hospitality staff at accommodations for nights purchased through DTB. Gratuities for your tour director, local hosts, local guides and driver are not included in the trip price (unless otherwise noted in pricing details) and are discretionary.
NOT INCLUDED IN THE TRIP PRICE
The following charges are not included in the trip price unless otherwise noted: airfare to and from the start of your trip; airline baggage fees including checked and/or excess baggage fees; passports; visas and vaccinations; tips to your tour director, local host, driver, local guides, rest room attendants; gratuities on ferries, trains; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted DTB menu as presented at accommodations or restaurants (these extra items will be billed to you before leaving the accommodation or restaurant); optional excursions; porterage at airports and train stations; travel insurance; and all other items of a personal nature.
AIR ARRANGEMENTS TO TRIP DESTINATIONS
Travelers must purchase their own airline tickets to the trip destination. DTB will not arrange air transportation and shall not be responsible or liable for a traveler’s airfare, airline ticket, or air travel arrangements. All issues with your air travel shall be resolved with the respective airline on which you are ticketed. In the event the airline cancels, reschedules, or delays a flight for any reason or you miss your departure flight or connection, no refunds will be provided by DTB for missed portions of the trip. You are fully responsible for any additional expenses you may incur prior to joining the trip if you miss your departure flight or connecting flight. DTB requires all travellers to purchase travel insurance with provisions to cover these unexpected expenses.
INSURANCE
DTB recommends traveler’s to purchase traveler’s/medical insurance for your DTB trip. By signing up and making any payment to us, you acknowledge this. The insurance should cover the cost of trip cancellations, flight delays and cancellations, loss of employment, and accidents and illness suffered by you that would prevent you from traveling on your booked trip or that may occur during the trip. You should consider purchasing additional coverage to cover any money you may have spent prior to your scheduled trip departure. Travelers will be required to submit documentation evidencing their purchase of traveler’s insurance to DTB 20 day’s prior to trip departure date. DTB is not responsible for any losses you incur and/or sustain.
LANGUAGE
All tour directors, local hosts and local guides utilized by DTB speak English. Travelers should be able to speak, read and understand English.
AUTHORITY TO REMOVE OR REFUSE TRAVELERS
In the event DTB believes that a traveler may interfere with other traveler’s enjoyment of the trip, DTB may, in its sole discretion, refuse to allow the traveler to commence the trip or remove a traveler from the trip. Travellers who
(i) are considered a danger to themselves or others or
(ii) have engaged in or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other travelers or DTB representatives (including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene)
(iii) have failed or refused to following DTB directives, recommendations, instructions, policies, or procedures, may be removed from the trip. In the event DTB refuses transport or removes a traveler, DTB may leave the traveler at any destination and shall not be liable or responsible for accommodations, transportation, meals, medical care, or any other expenses incurred by the traveler after refusal or removal from the trip. DTB will not refund any portion of the price paid by any traveler who is refused or removed and DTB will be entitled to recover from the traveler any costs or expenses incurred by DTB in removing or refusing the traveler.
UNDERAGE TRAVELERS
DTB requires travelers to be 18 years of age or older to book a trip and travel alone. Persons under the age of 18 must have an adult (over the age of 21) accompany them on the trip and share accommodations.
SPECIALTY TRIPS
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On occasion, DTB may organize trips to include family members. These specialty trips will have itineraries that are designed to include children and/or spouses (male) (“Specialty Trips”). On Specialty Trips, additional terms and conditions governing accommodations, travel requirements, etc. may apply and will be provided to the traveler prior to confirmation of booking.
SPECIAL ASSISTANCE TRAVELERS
Travelers who require special assistance due to a disability must notify DTB when booking a trip. In the event, DTB is unable to arrange acceptable and reasonable accommodations for special needs or disabled travelers DTB will notify traveler and traveler will have the option to decide if they want to continue on the trip. However, DTB shall not be responsible for any denial of services by accommodations, restaurants, or other independent suppliers during the trip. DTB will not provide individual assistance to a special needs disabled traveler during the trip. Travelers must be able to independently partake in the activities of the trip. Special needs or disabled travelers should have a qualified and physically able companion accompany them to assist them during the trip. If a traveler fails to notify DTB of a disability requiring special attention when booking the trip, DTB reserves the right to cancel the booking or terminate the traveler’s trip. DTB may cancel or terminate a trip if the special needs or disabled traveler is not accompanied by a person who will provide assistance or if a traveler’s special needs or disabilities are not suitable for the trip. In the event DTB cancels the booking or terminates the trip, DTB will not refund or cover any costs or expenses incurred by the special needs or disabled traveler after cancellation or termination. Some activities during the trip may require travelers to engage in extensive standing, sitting, or walking and facilities or sightseeing locations may not accommodate wheelchairs. The Americans with Disabilities Act is a federal law only applicable within the U.S.; therefore facilities and accommodations for disabled individuals may be limited outside the U.S. DTB will not refund or cover any cost or expense incurred by a special needs or disabled traveler for any missed activities due to the traveler’s inability to fully participate with the group.
VISAS & PASSPORTS
International travel requires a passport. You must verify all requirements and obtain a passport and all necessary visas for the trip, including all health requirements if any. If you are refused entry into any country for failing to meet the entry and exit requirements, DTB will not be liable. All visa or passport information provided by DTB is applicable to U.S. citizens only. Non-U.S. citizens must consult with the appropriate consulates to determine if any visas or other documents are needed. For more information on passport and visa requirements, please go to the U.S. State Department website at www.travel.state.gov.
ACCOMMODATIONS​
DTB utilizes various accommodations such as hotels, Airbnb, villas, and bed-and-breakfasts to house travelers during a trip. Each trip will vary in terms of the accommodations used. Shared room accommodations, with twin/single beds, will be provided (double, triple or multiple bedded rooms). Single room accommodations may be available at an additional charge and must be requested at the time of booking. Room and bed preferences are not guaranteed. Check-in times vary worldwide. DTB cannot control or guarantee check-in times.
SERVICE INQUIRIES AFTER THE TRIP
If a situation arises during the trip, please advise DTB of your complaint or claims as soon as possible. Any complaint involving DTB services or the services of its third-party suppliers must be relayed to DTB within 7 days after completion of the trip. If not, you will forfeit any compensation or other resolution that may have been due to you.
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HOLIDAYS
Certain planned activities during the trip may be unavailable if such activities fall on dates that are designated local or national holidays. In the event a planned activity is unavailable, if possible, DTB will offer an alternative activity. No refund or discount will be given to travelers for events that are cancelled due to local customs.
HEALTH - SAFETY - MEDICAL INSURANCE
DTB endeavours to provide a safe environment and experience for its travelers but cannot protect or guard traveler from certain risk and dangers when traveling outside of the United States. During a trip, travelers may be faced with forces of nature; political unrest; acts of lawlessness or terrorism; accidents or illnesses or other situations that may endanger the life of the traveler. DTB shall not be responsible for any risks and dangers that may arise and by booking a trip with DTB, you agree not to hold DTB liable for any harm suffered by you during the trip. You agree to hold DTB harmless regarding any provision of medical care or the adequacy of any care rendered. You must ensure that you are informed and aware of the applicable health requirements and recommended precautions relevant to the trip and that you carry all necessary vaccination documents, personal health information or personal medication. You run the risk of being denied entry into a country if you fail to present the required vaccination documentation. Prior to booking a trip, you should refer to U.S. Department of State’s website www.travel.state.gov for travel advice and vaccination requirements for the trip destination.
PHOTOGRAPHS
Photographs appearing on DTB website are used solely as a representation or similar depiction of the possible facilities and attractions and DTB travelers should not rely on those depictions. Actual facilities and attractions will vary. On some trips, DTB may hire a photographer to take pictures of the travelers, activities, and attractions. By booking a trip with DTB, you agree to grant DTB permission to use photos of you taken during the trip by the DTB photographer on our website and social media platforms for marketing purposes only. DTB may, in its sole discretion, make the pictures available to travelers as part of the trip or as an additional cost. In the event you upload your photos to DTB website, any upload grants a perpetual license to DTB to use your photos for marketing purposes.
OPTIONAL EXCURSIONS
Optional excursions, outside of the planned DTB trip activities may be available for booking through local operators or other third parties. These parties are entirely independent of DTB and do not form any part of the DTB trip. Any optional excursion you book will not be governed by these Terms and Conditions. In booking with a third party/local operator, you will be entering into a contract with said organizer or operator and will be subject to their terms and conditions, which may include limitations of liability or exclusions. DTB shall not be liable for any optional excursions or for any acts or omissions of the third-party/local operator, its employees or agents or any other person connected therewith, even where DTB advertises, suggests or assists with booking an optional excursion with the third-party or local operator. Any advice or assistance on or with any optional excursions provided by any local representative does not mean or imply that the option is sold, supervised, or controlled by DTB, or that any such advice or assistance is given on behalf of DTB. DTB advises travelers to check with the operator of any optional excursion for the applicable terms and conditions before booking.
WI-FI
Wi-Fi connectivity may or may not be available during the trip. If available, it may be delayed, slowed, or otherwise interrupted. DTB has no obligation to provide travelers with Wi-Fi connectivity during the trip.
PRIVACY POLICY
By using DTB website and booking a trip with DTB, you consent to DTB’s use of your personal information. You acknowledge and agree that by purchasing a trip with DTB, you consent to DTB transmitting your personal information to our third-party suppliers, as necessary. You acknowledge that you have reviewed and agreed with the DTB privacy policy.
THIRD PARTY PROVIDERS
DTB is an independent limited liability company acting as an intermediary to provide a trip comprised of services offered by third-party suppliers. Third-party suppliers providing trip services are not agents, employees, servants, or joint venturers of DTB. DTB has independent contracts with each of the suppliers for the services. All trip services provided by third-parties are subject to the terms and conditions specified in the third party supplier documents and to the laws of the countries in which the services are supplied. The third party supplier terms and conditions are available to you upon request. You agree that neither DTB nor its representative shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services. After departure, if the services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of DTB, depending on the circumstance, DTB will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of travelers.
LIMITATION OF LIABILITY
To the extent permitted by law, neither DTB nor any of its related companies, guest hosts, directors, employees or agents accept any liability in contract, tort or otherwise for any claim, injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of another traveler or third party providers over whom DTB has no direct control, by force majeure or by any other event which is beyond DTB’s control. Any limitation of responsibility stated for DTB in these Terms and Conditions applies and extends to its related companies, guest hosts, directors, officers and agents. This limitation of liability provision does not make DTB responsible for any costs and fees that are specifically stated as being your responsibility. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of DTB under applicable law.
AMENDMENTS
The Terms and Conditions may only be amended, modified or waived by an authorized representative of DTB. Any such modification, amendment or waiver must be in writing.
The Terms and Conditions are subject to change. DTB advises you to check the DTB website for the latest version of the Terms and Conditions prior to booking your trip.
Privacy Policy
Your privacy is important to us. It is Dreamy Trips Bali's policy to respect your privacy regarding any information we may collect from you across our website, http://www.dreamytripsbali.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 16 February 2020.